[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"ai-news-ringcentral-introduces-agentic-ai-to-ringcx-for-autonomous-customer-service-resolution-en":3},{"snack":4,"alternates":29},{"headline":5,"tldr":6,"whyItMatters":7,"keyPoints":8,"source":12,"relatedSolutions":15,"topic":19,"schemaOrg":20,"generatedAt":23,"publishedAt":28},"RingCentral introduces agentic AI to RingCX for autonomous customer service resolution","RingCentral has expanded its AIR Pro suite within the RingCX platform to include autonomous agents and advanced workflow automation. These updates are designed to facilitate end-to-end resolution by enabling intelligent handoffs between AI systems and human operators during complex customer interactions.","For enterprise teams, this move signals a transition from basic chatbots to sophisticated agentic AI capable of executing multi-step tasks. It underscores the necessity of building robust orchestration layers that allow AI to manage workflows autonomously while maintaining human oversight.",[9,10,11],"RingCX now incorporates autonomous agents focused on achieving end-to-end task resolution.","The platform features intelligent handoffs to ensure seamless transitions between AI and human staff.","Integrated workflow automation aims to streamline operations and reduce manual intervention in contact centres.",{"name":13,"url":14},"bing news","https://www.cmswire.com/contact-center/ringcentral-adds-agentic-ai-to-ringcx-platform/",[16,17,18],"/solutions/ai-agents-automation","/solutions/ai-apps-and-platforms","/solutions/capabilities/generative-ai","models",{"@type":21,"headline":5,"description":6,"inLanguage":22,"datePublished":23,"dateModified":23,"author":24,"publisher":27,"isBasedOn":14},"NewsArticle","en","2026-06-23T14:14:21.567Z",{"@type":25,"name":26},"Organization","SevenLab",{"@type":25,"name":26},"2026-06-23T14:14:21.578Z",[30,33,35,38,41],{"locale":31,"slug":32},"de","ringcentral-fuhrt-agentische-ki-in-ringcx-fur-die-autonome-losung-von-kundenserviceanfragen-ein",{"locale":22,"slug":34},"ringcentral-introduces-agentic-ai-to-ringcx-for-autonomous-customer-service-resolution",{"locale":36,"slug":37},"es","ringcentral-introduce-ia-agentica-en-ringcx-para-la-resolucion-autonoma-del-servicio-al-cliente",{"locale":39,"slug":40},"fr","ringcentral-introduit-lia-agentique-dans-ringcx-pour-la-resolution-autonome-du-service-client",{"locale":42,"slug":43},"nl","ringcentral-introduceert-agentic-ai-voor-ringcx-voor-autonome-klantenservice-oplossingen"]