PolicySeptember 1, 2026

AI agents to shift enterprise IT focus from execution to orchestration

Cognizant executive Anuj Bhalla suggests that agentic AI is redefining the role of enterprise IT departments. The transition moves teams away from manual task execution towards a model of supervised autonomy and the management of complex agent networks.

Why it matters

Production AI teams must prepare for this shift by prioritising orchestration and governance. Building reliable agentic systems requires a new focus on infrastructure talent capable of overseeing autonomous workflows rather than just writing code.

Key points

IT services are evolving towards a model of supervised autonomy
Teams will increasingly act as orchestrators of autonomous AI agents
Infrastructure talent requires upskilling to manage agentic architectures
Success relies on balancing autonomous execution with human oversight

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