Automated technical support agent for maritime propulsion systems
An autonomous AI agent trained on complex technical documentation to provide instant, accurate answers for ship propulsion maintenance.
Aegir Marine
Aegir Marine, a global leader in stern tube seals and propulsion service, faced an increasing volume of complex technical enquiries from engineers and clients worldwide. The goal was to develop an intelligent system capable of navigating thousands of pages of technical manuals and historical service data to provide immediate, high-accuracy support.
Technical support for ship propulsion is highly specialised, requiring experts to manually sift through dense documentation to find specific tolerances, parts, and procedures. This process was time-consuming, creating bottlenecks in service delivery and tying up senior engineers in repetitive information retrieval tasks. With vessels often requiring urgent repairs, any delay in providing technical data could lead to significant operational costs for ship owners.
What SevenLab built
SevenLab developed a custom AI agent using advanced Retrieval-Augmented Generation (RAG) to index Aegir Marine's entire technical library. Built on sovereign infrastructure to ensure data security, the agent understands complex engineering terminology and provides cited answers directly from the official documentation.
Technical RAG engine
A specialised retrieval system that parses complex engineering diagrams and manuals with high precision.
Engineering-tuned LLM
An AI model fine-tuned to understand maritime propulsion terminology and specific component behaviours.
Automated workflow routing
The agent automatically escalates the remaining 15% of highly complex cases to the right human expert.
Instant response API
Global access for field engineers to receive critical technical data in seconds rather than hours.
Measurable business impact
The implementation of the AI agent has transformed Aegir Marine's support operations by successfully resolving 85% of incoming technical queries without human intervention. This shift has freed up two full-time equivalent positions, allowing senior engineers to focus on high-value consulting and complex on-site repairs while reducing the average response time from hours to seconds.
The AI agent has become an indispensable part of our technical team. It provides our engineers and clients with instant, accurate data from our vast documentation library, allowing us to scale our support without increasing overhead.
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