AI service agent automates technical support for hydraulic systems
An autonomous AI agent trained on complex technical manuals to handle 90% of service enquiries.
Hyva
Hyva, a global leader in hydraulic solutions, needed a way to scale their technical support without continuously increasing headcount. The goal was to build an intelligent AI agent capable of parsing thousands of pages of complex hydraulic system manuals to provide instant, accurate answers to technical questions from the field.
The service department was overwhelmed by repetitive technical queries regarding installation, maintenance, and troubleshooting of hydraulic systems. Expert staff spent hours searching through dense physical and digital manuals to provide answers, leading to delayed response times and a significant bottleneck in operational efficiency. Manually managing this knowledge base was becoming unsustainable as the product range expanded.
What SevenLab built
SevenLab developed a sophisticated AI service agent using Retrieval-Augmented Generation (RAG) to process Hyva's entire library of technical documentation. This autonomous agent provides instant, high-fidelity technical support by citing specific manual sections, ensuring safety and precision in every response.
Technical RAG engine
An advanced retrieval system that indexes complex hydraulic manuals for precise data extraction.
Natural language interface
A conversational UI that allows technicians to ask complex questions and receive simplified instructions.
Automated triage
The agent identifies high-risk queries and routes them to human experts when necessary.
Sovereign knowledge base
A secure, EU-hosted infrastructure ensuring Hyva's proprietary manuals remain private and protected.
Measurable business impact
The implementation of the AI service agent has transformed Hyva's support operations by successfully resolving 90% of incoming technical queries without human intervention. This shift has reclaimed the equivalent of one full-time employee's capacity, allowing the service team to focus on complex engineering challenges rather than routine manual searches.
The AI agent has become an indispensable part of our service department. It provides our technicians with instant access to decades of hydraulic expertise, ensuring our customers get the right answers immediately while significantly reducing our internal workload.
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