Automating HR policy enquiries with an intelligent AI agent
An autonomous AI agent that handles routine employee enquiries by instantly retrieving information from internal policy documents.
STL
STL sought to modernise their internal employee support by implementing an AI-driven solution capable of handling high volumes of routine HR questions. The goal was to provide employees with 24/7 access to policy information while allowing the HR department to focus on strategic initiatives and complex case management.
The HR team at STL was overwhelmed by repetitive questions regarding holiday allowance, parental leave, and expense claims, which were often buried in lengthy PDF manuals. This manual workload led to delayed response times and prevented HR specialists from addressing more sensitive employee relations issues. Furthermore, ensuring the AI provided accurate, compliant answers based only on official company documentation was a critical requirement.
What SevenLab built
SevenLab developed a custom AI agent using RAG (Retrieval-Augmented Generation) technology to index STL's entire HR handbook and internal wikis. The solution integrates directly into their existing communication tools, providing instant, conversational, and cited answers to employee queries.
Instant policy retrieval
Uses advanced semantic search to find exact answers within complex HR documentation in seconds.
Conversational interface
Natural language processing allows employees to ask questions in plain English and receive human-like responses.
Automated ticket routing
Intelligently identifies complex issues that require human intervention and creates a structured hand-off to HR.
Secure data handling
Enterprise-grade security ensuring all employee interactions remain private and GDPR compliant.
Measurable business impact
The implementation of the AI HR agent has transformed STL's internal operations by resolving the majority of policy-related enquiries without human intervention. This shift has significantly improved employee satisfaction through instant support and enabled the HR team to reallocate their time to high-value organisational development projects.
The AI agent has become an essential part of our team, handling the heavy lifting of routine questions so we can focus on our people. It’s rare to see a technical solution have such an immediate impact on staff morale and departmental efficiency.
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