Automated customer support agent for Weekamp Deuren handles 60% of inquiries
Transforming eight years of customer communication into an autonomous support agent that resolves the majority of incoming tickets.
Weekamp Deuren
Weekamp Deuren, a leading door manufacturer, sought to modernise their customer service operations by leveraging their vast archive of historical data. The goal was to build an intelligent AI agent capable of understanding complex product specifications and installation queries to reduce the manual load on their support team.
With over eight years of historical customer Q&A trapped in email inboxes and legacy systems, the support team was overwhelmed by repetitive enquiries. Manual retrieval of technical information was slow, leading to increased response times and a bottleneck in customer communication during peak construction seasons.
What SevenLab built
SevenLab developed a custom AI agent using RAG (Retrieval-Augmented Generation) technology, trained specifically on Weekamp's internal email history and product manuals. This agent was integrated directly into their digital channels to provide instant, accurate technical support based on years of proven expert knowledge.
Historical data ingestion
Anonymised and indexed eight years of email interactions to create a comprehensive knowledge base.
Autonomous query resolution
Advanced LLM reasoning to interpret technical door specifications and provide precise installation advice.
Inbox orchestration
Seamless integration with existing support workflows to categorise and draft responses for complex cases.
Privacy-first processing
GDPR-compliant data handling ensuring all sensitive customer information is scrubbed before model training.
Measurable business impact
The implementation of the AI agent has fundamentally changed the support department's efficiency, successfully resolving 60% of all incoming enquiries without human intervention. By unlocking nearly a decade of historical data, the system provides expertise that previously required years of staff training.
The AI agent has not only reduced our backlog but has ensured that our customers receive expert-level advice instantly. It is like having our most experienced support member available twenty-four hours a day.
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